Return Policy. (Created on February 26, 2021)
This policy is only applicable to online purchases through our website: www.americahifi.com (“We”)
All Returns Require Prior Authorization
No returns will be accepted without an RMA # - Please send a detailed email to: firstname.lastname@example.org for a Return Authorization Number (RMA). Any item returned without authorization will be refused.
Return of New Items
We allow you to return any new, factory-sealed, unopened merchandise within 15 days of your purchase date. You may choose a full-credit product exchange or a full credit by the same means payment was made. Shipping charges cannot be refunded.
All returned merchandise must be unregistered, in complete original manufacturer’s packaging, same condition as sold, with all packaging, accessories, literature, instructions, documentation and blank warranty cards.
Return of Damaged or Defective Items
We allow you to return a damaged or defective item within 14 days of your purchase date. You may choose a full-credit product exchange or a full credit by the same means payment was made. Please include a detailed written description of the defect and how to replicate the problem. Merchandise found to be non-defective will be subject to a 20% restocking fee. Additional fees may be assessed for missing hardware.
We are unable to accept returns of the following:
Any merchandise missing the original Universal Product Code (UPC) cannot be returned. If the item is damaged or defective, please see details above.
• No refunds or exchanges on used or opened merchandise unless defective.
• No refunds on special order merchandise.
• No refunds on any product with a service activation feature.
In the event an item is exchanged there will be a restocking charge of up to 25% to be levied at our sole discretion. These fees apply unless the item is defective or damaged, you received the wrong item, or the fee is prohibited by law.
Packaging Your Return
Return merchandise must be packed inside your own box, packaging, or padded envelope, with no writing or damage to the manufacturer's box or manufacturers packaging.
Returned merchandise must include all factory packed accessories in the original carton with all UPC and Bar Codes intact. Incomplete returns will receive a reduced credit reflecting any missing accessories. Your Return Authorization Number (RMA#) MUST be displayed prominently on the outside of the outside shipping box (again do NOT write on the manufacturers box or packaging).
Please remove all personal data from any returned products. We are not responsible for any personal data left on or in these items.
Promotional Items and Rebates
Any product that is returned without the promotional item(s) included with the original transaction will have the value of the promotional item deducted from the refund amount. Any product that was purchased when a mail-in rebate was available on the purchase is subject to having the amount of the rebate deducted from the refund amount.
Return Shipping Costs
You are responsible for shipping any return product to our warehouse. In the case that you exchange a defective product for a new product, We will provide and pay for the outbound shipping for replacement merchandise. Returned merchandise must arrive no later than 14 days after we provide you with a Return Authorization Number.
Returns meeting the conditions outlined above will be processed within 5 business days following receipt. Processing may be slightly extended during peak business periods.
You may return items for which you used Gift Cards in accordance with our regular Return Policy. After making a purchase, we recommend that you keep your Gift Card until you receive the item and are sure it is exactly what you want. The Gift Card amount applied to the item being returned will be credited back to your Gift Card.
We reserve the right to deny any return.